Terms of Service
Clear, partnership-first terms that explain how we work with agencies, freelancers and consultants — written to be readable, not intimidating.
These terms describe how WLWD ("we", "us") works with agencies, freelancers and consultants ("you"). Engaging us for a project means you agree to the terms below.
Services provided
Each engagement is governed by its written scope, agreed deliverables, fees and the applicable project agreement. Changes require written approval before additional work begins.
Project workflow & responsibilities
We run every engagement on a predictable, transparent workflow so that you and your clients always know where things stand.
Requirements
Each project starts with a written brief covering goals, scope, references and timeline.
Revisions
Structured revision rounds are included per project. Additional rounds can be scoped as needed.
Timelines
Schedules are agreed before kickoff. Timely feedback from your side keeps delivery on track.
Communication
We work over Slack, ClickUp, Asana, Trello or email — whatever your team already uses.
Approvals
Each milestone is reviewed and signed off via a staging link before moving forward.
Scope
Scope is agreed in writing. Changes outside the original scope are flagged and quoted separately.
Payments & pricing
Our pricing is transparent. There are no surprise invoices and no hidden fees.
- Quotes are provided in writing before any work begins.
- Most engagements start with a project deposit and are settled on milestones or delivery.
- Maintenance plans run as monthly retainers, billed in advance.
- Scope adjustments are quoted and approved before they're executed.
- Standard revision rounds are included; additional rounds are billed transparently.
Delivery & timelines
We commit to realistic timelines and meet them. Schedules depend on scope and on how quickly feedback comes back from your side.
- Most websites ship in 5–7 business days, depending on scope.
- Larger or multi-template builds run on agreed milestone schedules.
- Delivery timelines depend on feedback speed from your side.
- We don't guarantee unrealistic turnarounds — we commit to realistic ones and meet them.
Intellectual property
Ownership is straightforward and built around protecting your agency and your client.
- Your agency, and ultimately your client, owns the final deliverables once the project is paid in full.
- Branding, content and assets you provide remain your (or your client's) property at all times.
- Our internal tools, frameworks and reusable code remain ours and may be reused on future projects.
- We will not display your projects or client names in our portfolio without your written permission.
Limitation of liability
We take responsibility for the quality of what we ship. At the same time, like any service provider, our liability has reasonable limits.
To the maximum extent permitted by law, our total liability for any claim related to a project is limited to the fees paid to us for that specific project. We're not liable for indirect or consequential losses such as lost revenue, lost profits or third-party costs. We do not provide legal, compliance or financial advice — those remain the responsibility of you and your client.
Termination & support
Engagements can wind down cleanly. There are no long-term lock-ins.
Project cancellation
Projects can be paused or cancelled in writing. Work completed up to that point is invoiced based on scope.
Maintenance cancellation
Monthly maintenance plans can be cancelled with 14 days' notice before the next renewal.
Support scope
Support covers the scope of the active engagement or retainer. Out-of-scope work is quoted separately.
Ongoing service
Long-term partners typically run on a retainer with predictable monthly capacity.